Refund Policy

Last updated: April 18th, 2025

1. Introduction

This refund policy outlines the terms and conditions for refunds of membership fees and group subscriptions within the Community Alert platform. We strive to be fair and transparent in our refund process while maintaining the sustainability of our community groups.

2. Group Refund Policy

For community groups using our platform:

• Groups are eligible for a full refund within 30 days of any payment made to the platform
• Refund requests must be submitted by the group administrator
• Refunds will be processed using the original payment method
• Processing time for refunds may take 5-10 business days depending on your payment provider

3. Member Refund Policy

For individual members of community groups:

• Refund eligibility is determined by your group's specific refund policy
• Contact your group administrator to learn about your group's refund policy
• If approved, refunds will be processed through your original payment method
• Processing time for refunds may take 5-10 business days depending on your payment provider

4. How to Request a Refund

To request a refund:

For Group Administrators:

• Navigate to your group management page
• Locate the payment you wish to refund
• Click the "Request Refund" button
• Follow the prompts to complete your refund request

For Group Members:

• Contact your group administrator directly
• Provide your membership and payment details
• Your request will be processed according to your group's refund policy

5. Non-Refundable Items

The following items are non-refundable:

• SMS credits that have been used
• Membership fees after the 30-day refund period has expired
• Processing fees charged by payment providers

6. Contact Information

If you have any questions about our refund policy, please contact us at contact@aireach.ie